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What does ESP CC 2.0 stand for? What is WORKFORCE MANAGEMENT software? Will the software be compatible with my telephony platform?
A: Consulting & Solutions Group International. The steady growth of the companies bundled under the name CSGI in the German speaking market developed into the step to become and 'international' outfit and offer our services and products within English speaking markets.
Q: What does ESP CC 2.0 stand for? A: Easy Staff Planning - Contact Centre. The '2.0' indicates that this is our second version.
Q: What is WORKFORCE MANAGEMENT (WFM)? A: Call centre workforce management is the art and science of having the right number of people at the right times in their seats to answer an accurately forecasted number of calls at a desired level of service. Today’s call centres are complicated environments and in order to predict a variety of parameters e.g. the number of calls one will receive in a given period of time and how you would schedule staff require exact science or a crystal ball. Enter ESP CC, a comprehensive software program flexible enough to adapt to each call centre’s needs and daily changes.
A: ESP CC is fully upgradeable. Our programmers and consultants are constantly looking for ways to enhance and offer even more features and applications than we presently do.
Q: Will the software be compatible with my telephony platform? A: ESP CC is compatible to every of all UK and European telephone switches and PABX's by installing an interface to read in the necessary data. |